1. Entire Agreement
These Terms of Service constitute the full and binding agreement between you (the customer) and Jian Solutions. No amendments or additions are valid unless agreed upon in writing and signed by both parties.
- Terms may be updated without prior notice. Orders placed are subject to the version of these terms in effect at the time of ordering.
- Any terms or conditions introduced by you that conflict with these will not apply.
- These terms bind all representatives, employees, agents, and contractors of Jian Solutions.
2. Quotations and Validity
All quotes and pro forma invoices are valid for 7 (seven) calendar days from the date issued and are subject to stock availability and pricing adjustments due to market fluctuations.
3. Payment Methods
We accept the following payment options:
- Electronic Funds Transfer (EFT)
- Visa & MasterCard Credit Cards
- Debit Cards from major South African bank
Note: COD and cheque payments are not accepted. International payment terms are available on request.
4. Order Confirmation and Fulfilment
No order will be confirmed or dispatched until full payment reflects in our bank account. Pricing may vary due to currency exchange rate changes, and any differences prior to payment will be communicated and charged accordingly.
5. Payment Gateway Security
Card payments are processed via secure third-party providers. We use SSL encryption protocols to protect customer data. No card information is stored on our servers.
6. Delivery & Shipping
- Shipping costs are specified at checkout or on your invoice.
- Deliveries will be considered successful once signed for by the recipient or their representative.
- All goods must be checked upon delivery. Report discrepancies immediately by noting them on the delivery document.
- Jian Solutions will aim to meet delivery timeframes but is not liable for delays beyond our control.
- Free local delivery may apply to certain Cape Town regions for orders exceeding a specified value (details available on request).
7. Pricing & VAT
- All listed prices include VAT (unless otherwise stated).
- Export orders are VAT-exempt (0%).
- We reserve the right to adjust prices in response to tax changes, import duties, or significant market shifts. Customers will be notified accordingly.
8. Variations & Order Changes
- Only written amendments to orders will be accepted.
- We may accept verbal changes at our discretion, but written confirmation may be requested before proceeding.
9. Order Cancellations
- Orders can only be cancelled in writing.
- Specially ordered or custom items are non-refundable.
- Cancellations may be subject to a 10% handling fee.
10. Processing Times & Backorders
- Orders are typically processed within 2–3 working days if in stock and paid in full.
- Delays and backorders will be communicated. If a product remains unavailable for over 30 days, the customer may cancel the order with 7 days’ written notice.
11. Warranty & Returns
- Products are covered under the original manufacturer’s warranty.
- Warranty becomes void if products are mishandled, altered, or installed by unqualified individuals.
- Returns must be pre-authorised and accompanied by proof of purchase. Items must be unused, in original packaging, and complete.
Returns not accepted if:
- The product was installed, disassembled, or altered
- Components or accessories are missing
- The request falls outside warranty or cooling-off periods
12. Repairs
- Repair timelines are estimates and not guaranteed.
Items unclaimed within 30 days after repair completion may be sold to recover service costs.
13. Liability Disclaimer
To the maximum extent allowed by law, Jian Solutions shall not be liable for:
- Loss or damage due to factors beyond our control
- Indirect or consequential damages
- Delays in delivery or repairs
14. Ownership & Risk
All risk and ownership transfer to the customer upon delivery or handover to a courier. We reserve ownership until full payment has been received.
15. Contact Details
Company Name: Jian Solutions (Pty) Ltd
Website: www.jiansolutions.co.za
Email: info@jiansolutions.co.za
Location: Cape Town, South Africa
16. Governing Law
These terms shall be governed by and interpreted under the laws of the Republic of South Africa.
17. Privacy
Jian Solutions respects your right to privacy. Your personal information is collected only to process orders and will not be sold or disclosed to third parties without your consent. Refer to our Privacy Policy for more details.
18. Website Links
External links on our website are provided for convenience. We are not responsible for the content or practices of third-party websites.
19. Competitions (if applicable)
- Open to South African residents over 18
- Employees and affiliates of Jian Solutions may not enter.
- Winners must claim prizes within 3 months.
- Prizes are non-transferable and not redeemable for cash.