🚚 Nationwide Delivery Policy
At Jian Solutions, we proudly offer nationwide delivery across South Africa’s major cities and towns. No matter where you are in the country, we aim to deliver your order quickly and reliably.
📍 Delivery Coverage
- Major Cities & Towns: Standard delivery times apply.
- Rural & Remote Areas: Delivery may take slightly longer, and additional shipping charges may apply.
- International Orders: Please contact us at info@jiansolutions.co.za before placing your order to confirm shipping options and costs.
⏱️ Handling Time & Estimated Delivery
We work hard to get your order to you as soon as possible.
- Handling Time: 0 – 1 business day (order packed and ready for dispatch once payment is cleared)
- Transit Time: 2 – 3 business days (courier shipping timeframe)
- Total Estimated Delivery Time:
- Urban/Metro Areas: 2 – 3 business days
- Rural/Remote Areas: 3 – 4 business days
Note: Delivery times may vary depending on location, product availability, and courier operations. Unexpected delays (e.g., public holidays, weather conditions, or high-demand periods) may also affect delivery.
💸 Shipping Fees
- Free shipping on all orders over R5,000
- Standard shipping fee: R395 for orders under R5,000
📦 Order Tracking
Once your order is dispatched, you’ll receive a shipping confirmation email with your tracking number and courier details. You can track your delivery online using the courier's tracking portal.
If you haven’t received tracking details within 3 business days, please contact us at info@jiansolutions.co.za.
🔐 Delivery & Acceptance
Please ensure someone is available at the delivery address to receive and sign for your parcel.
Upon delivery, check your order immediately for any visible damage or missing items. If there are any concerns, contact us within 48 hours so we can resolve the issue promptly.
⚠️ Delays & Exceptions
While we strive for timely delivery, some factors may cause delays, such as:
- Courier service interruptions
- Severe weather conditions
- Backorders or stock delays
- Public holidays or peak shopping periods
We’ll notify you of any major delays and always work to get your order delivered as soon as possible.